Shipping policy

📦 Shipping Policy
Last updated: 19 July 2025

We ship all orders from our Amazon fulfillment centers within the European Union to ensure fast and reliable delivery to our customers.

📍 Shipping Destinations
We currently deliver to all countries within the European Union.

🚚 Shipping Methods and Carriers
All orders are fulfilled by Amazon and shipped via Amazon’s logistics network and partner carriers. This allows us to provide fast and secure delivery with tracking for every order.

⏱️ Processing Time
Orders are processed within 1–2 business days after payment is received.

📦 Estimated Delivery Times

Germany: 1–3 business days
Other EU countries: 2–6 business days

Please note: Delivery times may vary depending on the destination country, local postal services, and external factors such as holidays or unforeseen delays.

💶 Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination country and the size of your order.
All prices are in EUR and include VAT where applicable.

From time to time, we may offer free shipping promotions.

🔎 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track the delivery status.

📦 Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment or a refund (minus the original shipping costs).

📉 Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the expected delivery time, please contact us at info@finohairglow.eu.
We will work with Amazon and the shipping carriers to find a quick solution.

📬 Contact
If you have any questions about this shipping policy or need assistance with your order, you can reach us at:

📧 info@finohairglow.eu